Customer Stories / CLEARGOALS
How CLEARGOALS maintains multi-framework compliance to achieve global expansion
CHALLENGE
Global growth means ever-expanding security requirements
CLEARGOALS partnered with Thoropass in early 2022, initially to achieve their SOC 2 audit. As a result of their strengthened security posture, they were able to expand to more and more enterprise clients.
However, some prospective clients had additional security requirements, particularly in Europe, and CLEARGOALS needed to stand out. To do this, they needed a partner to help them navigate the complex world of compliance from a global standpoint
We did an RFP process and based on the results, the complexity and personalization of our compliance framework,
we believed that Thoropass was the best-suited partner to get us where we wanted to go.
Carl Chebli
Director of Operations
CLEARGOALS
SOLUTION
CLEARGOALS chooses a continued partnership with Thoropass to maintain multi-framework compliance and achieve global expansion
Carl Chebli, Director of Operations at CLEARGOALS, knew Thoropass was the partner they needed to help achieve the next step: their GDPR audit. From his experience pursuing SOC 2 Type 1 and 2, Carl knew that Thoropass brought the right team of experts combined with a strong platform to get the job done smoothly and accurately.
Not only does Thoropass have great people that are really geared towards customer service,
but they have knowledgeable people, and they have a strong platform.
CLEARGOALS
Thoropass streamlined the compliance process by hosting compliance management and an integrated audit all within the same platform, making for seamless communication. Features like smart automation, integrations, and alerts removed friction from the process. But what Carl valued most of all was the expert support, attention to detail, and customer service Thoropass delivered. His dedicated Customer Success Manager was just like part of his own team.
I don’t believe I sent an email that went unanswered. I don’t believe I gave a deadline that was not met
If your customer or your partner tells you you need to be compliant by this date, you need to be compliant by this date. Definitely, Thoropass is the way to go.
CLEARGOALS
RESULTS
Key account renewals, expansion in Europe, and headache-free compliance
A successful GDPR audit strengthened CLEARGOALS’s security posture further, opening up enterprise growth opportunities in Europe and increasing its credibility.
We never got challenged once when we provided our SOC 2 report or GDPR compliance report.
I was asked by enterprise-level international customers for our security package certifications, and when I provided them, I had zero questions, zero challenges. Credibility weighs as much as the certification.
CLEARGOALS
Importantly, they retained top clients, indicating that CLEARGOALS’s security clearance increased customers’ level of confidence. The decreased risk also brought internal benefits at CLEARGOALS, from better insurance premiums to peace of mind.
The change management that came about from achieving SOC 2 has been very healthy.
When we’re submitting reports to clients or to accountants or to lawyers, everything is clean, nice, and compliant, and there are no headaches.
CLEARGOALS
LOOKING AHEAD
A unified solution to multi-framework compliance
As part of their ongoing compliance partnership, CLEARGOALS is looking forward to working with Thoropass to leverage their Unified Controls as they begin navigating additional frameworks. This will make their compliance even easier to monitor and improve security while enabling business growth.
I’m really looking forward to it because I do not see anything better than having a synchronized approach to compliance.
It is a challenging subject as is, having it addressed and managed efficiently and effectively is the only way to go.
CLEARGOALS
With a trusted partner like Thoropass, CLEARGOALS is prepared to spice up their clients’ marketing technology all over the world.
Featured
Product
GDPR,
SOC 2,
Unified Compliance Framework,
Industry
IT Services
Company size
50-100
Location
New York
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