Revamping social services: ThriveLink achieves compliance and efficiency with Axipro and Thoropass

CHALLENGE

Missing a piece of the puzzle to successfully navigate compliance without compromising data security

ThriveLink was required to navigate  significant risk related to industry compliance rules due to their handling of sensitive personal information–requiring stringent data protection measures to maintain user trust and credibility. They needed to streamline their administrative processes without compromising on security or reliability, as any data breaches or compliance issues could disrupt operations.

Meeting regulatory requirements was essential, given the sensitive nature of the data involved. In addition, achieving SOC 2 Type 2 compliance was crucial for differentiating ThriveLink from competitors and demonstrating its commitment to maintaining the highest security standards.

ThriveLink was already working with Axipro’s consultancy services to enhance its compliance efforts. Offering comprehensive support at every stage, from implementation to requirement management to documentation creation, having Axipro as a partner was extremely important to ThriveLink’s compliance journey. However, the compliance automation software the ThriveLink team was using wasn’t user-friendly, and the ThriveLink team craved a better solution to ensure a smooth compliance journey.

SOLUTION

Secure the right partners to ensure a successful compliance journey

Per industry regulations, ThriveLink sought to upgrade its compliance automation software, and Axipro recommended its partner, Thoropass. While Axipro’s expertise ensured that ThriveLink could implement the SOC 2 Type 2 framework efficiently, Thoropass’s comprehensive platform provided a clear roadmap and ensured the team could communicate and prioritize effectively.

Better Together: Axipro + Thoropass

Now, with their dream team in place, ThriveLink could navigate the complexities of the process and ensure that all necessary security controls were correctly established.

Axipro’s in-depth knowledge of compliance requirements was invaluable in helping ThriveLink interpret the necessary standards and regulations. They guided ThriveLink through requirement management, ensuring that all necessary criteria were met and that the company remained aligned with regulatory expectations. This proactive support helped reduce the risk of non-compliance and allowed ThriveLink to navigate the compliance landscape confidently.

Thoropass’s smart automation and user-friendly interface took all the friction out of the compliance journey. The Thoropass dashboard was one of the standout features that significantly benefited ThriveLink’s compliance journey. Its user-friendly interface made it easy to navigate and manage their compliance tasks efficiently.

The collaboration tools within the Thoropass dashboard facilitated seamless communication and coordination among ThriveLink’s team members and their partner, Axipro. They could assign tasks, set deadlines, and track progress in one place, streamlining their workflow and enhancing overall efficiency.

RESULTS

Achieved SOC 2 compliance in only 6 weeks

One of ThriveLink’s primary goals was to meet the needs of existing customers who required SOC 2 attestation. Not only did they meet this goal, they can now easily manage a surge in requests for their SOC 2 reports from prospective customers and partners. What would have caused a bottleneck in new business growth is now a seamless process, thanks to their SOC 2 report from Thoropass.

Completing this process was not only essential for maintaining those relationships but also presented an opportunity to attract new clients who demand this level of compliance. Achieving SOC 2 attestation validates ThriveLink’s commitment to data security and operational integrity, significantly enhancing credibility and trustworthiness in the market with current and potential customers.

LOOKING AHEAD

Comprehensive documentation and support for ongoing compliance success

When it comes to building a successful compliance program, creating thorough and accurate documentation is critical. ThriveLink plans on continuing to work with Axipro for essential support in this area as well as facilitating the audit process and serving as an ongoing reference to maintain compliance. As they move past the initial SOC 2 implementation,  ThriveLink plans on continuing to partner with their dream duo–Axipro and Thoropass–to sustain its compliance status and remain agile in the face of regulatory changes. With the right partners in place, the ThriveLink team has the confidence to focus on its core mission and grow the business, knowing that its compliance needs are in capable hands.

Kwamane’s advice to other HealthTech CEOs: “Developing policies and procedures for SOC 2 compliance as early as possible is highly beneficial. Establishing strong security and compliance habits from Day One will help accelerate your growth. By ingraining these good practices early on, compliance will easily integrate into your operations, preventing it from becoming a distraction as you scale.”